Live video assistance

With the Rubis Digital-SightCall partnership – Insurers/Loss adjustors, Service technicians, or Customer service agents – no longer need to rely solely on phone calls or service ticket details to determine the root cause of an issue.

SightCall is a global cloud video company that provides businesses the ability to see what their customers see via their smartphone and assist them remotely. It offers users an expert interface to see remotely via a mobile app the nature of the damage.

During a live session, the expert can guide the customer, leveraging augmented-reality AR, remote commands as a live pointer, annotation or remote zoom.

SightCall collaborate with various industries, including insurance, field service, manufacturing, retail, and healthcare

Case Studies

Telecommunications / Internet Services – Field force

With SightCall live video platform, service technicians no longer need to rely solely on phone calls or service ticket details to determine the root cause of an issue. Through this integration, technicians can now use augmented video assistance in a comprehensive field service management platform to better understand the scope of work long before stepping foot on-site, thus improving first-time fix rates and decreasing onsite visit duration.

SightCall partners with British Telecom group (Openreach and EE) to deliver significant savings, reduce carbon footprint, improve H&S compliance and transform customer interaction.

British mobile network operator EE (Everything Everywhere) implements SightCall [here]

Insurance – Claim Management

Throughout the lifecycle of an insurance claim, there are key moments where remote video assistance and augmented reality can impact the speed and accuracy of traditional processes. The video assessments or video claims refers to the process of replacing an onsite claims adjustment with video. During a video claim, the adjuster is able to inspect and document damage through the camera on the insuree’s mobile device.

When estimating damages and losses, not much has changed. Most insurers are still hitting the road to physically visit the site of the qualifying event. These onsite assessments are time-consuming labor intensive and completely counter-intuitive to the technologies that are available in a digital marketplace.

Allianz Insurance partners with Sightcall to deliver improved claim processing facilities across the world.

Customer Service Support

Imagine how much faster customer service agents could solve issues if they could see the problem without even leaving their desks. Consumers today are using their mobile devices more and more frequently. This has led to a more connected world where images and other data can be easily transferred within seconds.

Individuals can share their mobile camera to provide a complete view of the situation or problem. Customer Service Agents can pause live feeds, highlight issues, point out key items, and even directly open supporting documentation on the customer’s device to come to a resolution more efficiently than ever before.

Five9 enhances its multi-channel capability with SightCall

How Five9 integrates SightCall into its core system [here]

Manufacturing

Watch how German tool manufacturer Bosch delivers remote expertise to support its repair technicians across 20+ countries [here]
French petroleum company Total uses SightCall to reduce maintenance cost [here]
Rental company Genie Terex uses SightCall to deliver improved customer experience [here]